Integrating a web application with Siebel CRM system

A Reference Application Architecture for the CRM Domain: The Portuguese Citizen Space Case Study

This paper presents the definition of a Reference Application Architecture for the Customer Relationship Management (CRM) domain. The definition of the Reference Application Architecture is done by extracting best practices from five CRM commercial solutions: SugarCRM, Microsoft Dynamics CRM, Sage CRM, Oracle Siebel CRM and Salesforce CRM. The CRM Reference Architecture was developed considerin...

Ensuring End-User Performance for Siebel CRM

Siebel Test Automation

Testing of Siebel applications is among the foremost challenges for clients planning on implementing Siebel in their IT enterprise. The fact that there are various modules of Siebel applications (Sales Force Automation, Marketing, Field Service) combined with different types of client instances (Web client, wireless Web client, handheld client, mobile Web client and dedicated Web client), creat...

Adaptive Classification of Web Mining Methods and Challenges of Customer Relationship Management Domain

In recent years, World Wide Web has been extended from research society to the most dominant and general way for communication and broadcasting of information. Web mining is responsible to discover the hidden knowledge, rules and patterns from web. Customers always play a key role for the establishment or mean of crisis for any organization. Web mining is going to be involved in every organizat...

Multi-Functional Social CRM in Cloud with Cross-Platform Mobile Application

In this paper, they try to represent the importance of communication and interaction between an organization and its clients. Cloud CRM (Customer Relationship Model) is a dynamic application that is developed with latest technologies in order to mark a remarking presence of CRM process. This is built as a web application for both the customer and clients. Cloud CRM has exceptional features like...